Nucla Security Policy
Nucla Security Policy

Nucla Security Policy

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Overview

Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective.

Have questions or feedback? Feel free to reach out to us at security@nucla.com.

Dedicated Security Team

Our security team is comprised of security experts dedicated to improving the security of our organization. Our employees are trained on security incident response and are on call 24/7.

Infrastructure

Cloud infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers.

Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here.

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

  • A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.
  • A firewall that monitors and controls incoming and outgoing network traffic.
  • An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here.

Encryption at rest: All application data (including passwords) are encrypted using battled-proofed encryption algorithms in the database.

Data retention and removal

Every user can request the removal of usage data by contacting support.

Read more about our privacy settings at nucla.com/privacy-policy.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

  • We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
  • We use technologies to monitor exceptions, logs and detect anomalies in our applications.
  • We collect and store logs to provide an audit trail of our applications activity.

Application security protection

  • We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
  • We use security headers to protect our users from attacks. You can check our grade on this security scanner.
  • We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

  • Developers participate in regular security training to learn about common vulnerabilities and threats
  • We review our code for security vulnerabilities
  • We regularly update our dependencies and make sure none of them has known vulnerabilities
  • We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase
  • We use Dynamic Application Security Testing (DAST) to scan our applications

Responsible disclosure

We encourage everyone that practices responsible disclosure and complies with our policies and terms of service to report to us any vulnerabilities they might discover.

Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them.

You can report vulnerabilities by contacting security@nucla.com. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.

Important: our bug bounty program is currently closed and we are not looking for new security researchers. We do not pay rewards to anybody not part of it.

Coverage

  • *.nucla.com

Exclusions

  • docs.nucla.com
  • help.nucla.com
  • updates.nucla.com
  • security.nucla.com

Accepted vulnerabilities are the following

  • Cross-Site Scripting (XSS)
  • Open redirect
  • Cross-site Request Forgery (CSRF)
  • Command/File/URL inclusion
  • Authentication issues
  • Code execution
  • Code or database injections

Everything else must NOT be attempted nor reported

  • Account/email enumerations
  • Denial of Service (DoS)
  • Attacks that could harm the reliability/integrity of our business
  • Spam attacks
  • Clickjacking on pages without authentication and/or sensitive state changes
  • Mixed content warnings
  • Lack of DNSSEC, SPF, DKIM
  • Content spoofing / text injection
  • Timing attacks
  • Social engineering
  • Phishing
  • Insecure cookies for non-sensitive cookies or 3rd party cookies
  • Vulnerabilities requiring exceedingly unlikely user interaction
  • Exploits that require physical access to a user's machine

User protection

2-factor authentication

We provide a 2-factor authentication mechanism to protect our users from account takeover attacks. Setting up this extra security measure is optional but highly recommended to increase the security of sensitive data.

Account takeover protection

We protect our users against data breaches by monitoring and blocking brute force attacks.

Single sign-on

Single sign-on (SSO) is offered for our enterprise customers.

Role-based access control

Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.

Compliance

GDPR

We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.

Employee access

  • All access to our systems is controlled by the Principle of Least Privilege (PoLP).
  • Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.
  • All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers' sensitive information.